Refund policy

We want you to love your OKAYLIA order. If something isn't right, contact us at support@okaylia.store and we'll help.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty or not what you ordered, email us within 14 days of delivery with:
- your order number
- clear photos of the product and packaging (and a short video if the damage isn't clear from photos)
We'll send a free replacement or give you a full refund. You won't need to send the item back.
Minor marks or dents to the outer box from international shipping, where the product itself is fine, aren't covered.

Change of mind
Because our products are skincare and ship internationally, we don't offer returns or refunds for change of mind, including if you simply don't like the texture, scent or colour. Please check the product details and ingredients before ordering, and patch test before first use.

Bundle offers
If part of a bundle (for example Buy 2 Get 1 Free) arrives damaged or faulty, we'll replace or refund those jars. Refunds are based on the price you actually paid after the bundle discount.

Refunds
Approved refunds go back to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to show it.

Order cancellations and changes
Orders are processed quickly. To cancel or change an order, email us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full. Once dispatched, it can't be cancelled.

Your rights
Nothing in this policy limits any rights you have under the consumer laws that apply to you.

Contact
support@okaylia.store